Orders & Shipping

Does Chidori accept returns?

COFFEE & TEA REFUND POLICY - Due to the perishable nature of coffee & teas, we are unable to accept returns. However, if you are not 100% satisfied with your coffee or tea purchase, please contact us at info@chidoricoffee.com within 7 days of delivery and we will issue you a full refund. 

When will my order ship?

Our goal is to deliver your order as quickly & safely as possible. Orders will be processed within 2 business days & then will ship according to the selected shipping speed.

Please note that during these challenging times, some carriers are experiencing shipping delays but are working to get your orders to you as soon as possible.

How can I check the status of my shipment?

You will receive an email confirmation with a link to check your status once you have place your order. You will be notified again when your order ships & you will be provided with a tracking number.

Can I change my order or shipping information after I process my order?

If your order has not been shipped, please email us at info@chidoricoffee.com with your order number & requested change. We will do our best to accommodate the change.

Do you ship internationally?

We do not ship internationally at this time, but we look forward to expanding our reach in the future. 

Environmental Accountability

What is the R+R Program?

We work closely with Savor Brands to develop a procedure in which each bag is "reprocessed + repurposed". The idea is to hold on to each bag that was bought & consumed.

After gathering multiple bags (5-10), please hold on to & use one of our compostable mailers to send the empty bags back to us in bulk. We will do the rest to ensure these bags are "R+R" efficiently.

We realize this adds to our carbon footprint, but we continue to look towards alternatives in addition to bag materials to improve our sustainability approach. We want to be held accountable for our impact on the environment & we hope you do too.

How do I dispose of your compostable bags?

Please refer to the video linked by noissue.co, to view how to compost these items both at home & commercially.


Are your printing labels & stickers compostable?

Yes! These items are all compostable. There is no need to cut & remove any of these items off the mailers.

Please compost these together.

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